Frequently asked questions

1. What services do you offer?

We specialize in creating custom-built AI chatbots for businesses, tailored to their specific needs. Our AI chatbots are designed to engage with website visitors, generate leads, collect key customer information like names and emails, and help automate customer interactions.

2. How long does it take to develop my AI chatbot?

Once you make a purchase, we immediately begin the development process. Our specialist aims to complete the initial version of your AI chatbot within 3 business days. After that, we will review it with you to ensure it meets your expectations and make any necessary adjustments.

3. Can I customize my chatbot?

Absolutely! Our chatbots are fully customizable to reflect your brand, business goals, and preferred customer interactions. During the initial 30 days, you can request changes or updates to optimize your chatbot’s performance. After that, ongoing updates and improvements can be made as needed.

4. Is there a free trial period?

Yes, once your chatbot is developed, you can use it free of charge for the first 30 days. During this period, you can test it out on your website and request changes from our specialists. After 30 days, the monthly subscription fee will be applied.

5. What happens if I cancel my subscription?

If you cancel your subscription, your AI chatbot will be permanently deleted from our system after an unspecified period. Once deleted, the chatbot cannot be recovered. Should you choose to reactivate your subscription, a new one-time development fee will apply for creating a new chatbot.

6. Will my AI chatbot work 24/7?

Yes! Your custom AI chatbot will be available to engage with your website visitors 24/7, ensuring that your business is always responsive, even outside regular operating hours.

7. What makes your AI chatbots different?

Our AI chatbots are powered by ChatGPT, allowing them to deliver intelligent, natural, and human-like conversations. In addition to basic customer service tasks, they can provide personalized product recommendations, answer complex queries, and help drive customer satisfaction.

8. Can the chatbot collect customer data?

Yes, our AI chatbots are designed to capture important lead information, such as visitor names, emails, and other relevant details. This data can be used for follow-ups, marketing campaigns, and customer engagement.

9. Do I need any technical skills to use the chatbot?

No technical skills are required! We take care of the entire process for you. One of our specialists will be available to guide you through the implementation process, including providing step-by-step instructions via video calls to ensure a smooth setup.

10. How much does it cost to maintain the chatbot?

Our AI chatbot services are available through monthly subscription plans. The pricing depends on the tier you select—Basic, Professional, or Advanced. After the initial 30-day free period, the subscription fee will be automatically charged to your original payment method.

11. Can I request updates or new features after the chatbot is launched?

Yes, you can request updates or have the chatbot learn new information at any time. Our team is here to support you with any changes or improvements you need to make.

12. Are there any refunds or returns?

Due to the custom nature of our service, no refunds or returns are offered once a purchase is made. The development process starts immediately, and resources are allocated to create your custom AI chatbot.

If you have more specific questions or need additional details, feel free to reach out to our support team at info@chatping.ai.